This is an English translation for convenience. In case of any discrepancy the Polish version prevails.

MIA Terms of Service (Regulamin)

1. Service Provider

Roksana Park, NIP (tax ID) 6653060157, ul. Weteranów 5, 62-510 Konin, e-mail info@miaworkspace.com.pl (the “Service Provider”).

2. The Service

MIA is a web application that diagnoses a business’s online presence (website, Google Maps, search engine visibility) and provides a list of tasks to improve it. On the MIA Pro plan the application carries out automatically the tasks that can be done automatically (e.g. website settings and an automatic reply to enquiries from the website) and gives step-by-step instructions for the others; some automations are still in development. On a paid MIA plan the Client may connect their own Google Search Console account (and, once the ad guardian is launched, also Google Ads and Meta) – MIA reads data from them solely for reports and changes nothing in them (details in the Privacy Policy).

3. Account

Use of the service requires an account (Google sign-in or an e-mail link). The Client is responsible for the accuracy of the business data, including the NIP. The account is intended for one Client and may not be shared with other businesses.

Additional businesses. With a paid plan for the main business, the Client may add further businesses (locations, brands) at the price stated in the price list. Additional businesses must be operated by the Client or an affiliated entity (the same owner). The same Google Maps business may be registered on one account only. In the event of a breach, the Service Provider may charge the regular plan price for each additional business or block the added businesses after prior notice.

4. Prices and payments

• The Service Provider currently benefits from the subjective VAT exemption (Art. 113(1) of the VAT Act). The prices given in PLN are final prices and do not include VAT; invoices are issued without VAT.
• If the Service Provider is registered as an active VAT payer, VAT at the applicable rate (currently 23%) is added to the prices from the date of registration. The Client accepts this condition upon purchase. The Service Provider will inform the Client by e-mail; the change applies to payments due after registration, and amounts already paid do not change. The Client may cancel at any time in accordance with section 5.
• The subscription and monthly fees are payable in advance, on a single billing day. The billing day is the day of the first subscription payment; the billing period lasts one month from that day. If the subscription is purchased again after cancellation, the new billing day is the day of the renewed payment. The fee for an item added during a period is charged proportionally up to the billing day.
• MIA Pro plan: PLN 199 per month. The automatic reply to enquiries from the website and the collection of quote requests are included in the plan (no activation fee and no monthly fee).
• Additional business: PLN 199 per month per business (the same as the MIA Pro plan; businesses added earlier keep their existing price), added to the subscription of the main business.
• Payments are processed by Stripe Payments Europe Ltd.

5. Cancellation

The subscription and monthly fees may be cancelled at any time in the “Payments” tab; the service remains active until the end of the paid period. We do not refund fees for a period already begun (see section 6), subject to mandatory provisions of law, including the right to lodge a complaint (reklamacja). Automations work only while the monthly fee is paid; we keep their settings for 90 days.

Website settings guarantee. If, within 90 days of MIA completing a website setting (e.g. SEO, AEO, GEO), the MIA diagnosis again reveals the same problem, the Service Provider will redo the setting free of charge. After 90 days, redoing the setting is free of charge if the Client’s website has not been rebuilt (the same domain, system and website template). Redoing the setting after the website has been rebuilt, after a change of system or template, or after a change of business data is not covered by the guarantee. In case of doubt, the Client may report that they have not changed the website – the Service Provider will check the report and, if the cause lies with the Service Provider, will carry out the setting free of charge.

5a. Website on the Pro plan

• A Client on the MIA Pro plan may order a website (one-page or extended) at no additional charge; hosting and maintenance of the website are included in the plan.
• Website address: the Client chooses a free address in the miaworkspace.com.pl domain (e.g. name.miaworkspace.com.pl) or provides their own domain. The Client buys their own domain themselves from a registrar of their choice and remains its owner; the Service Provider helps connect it.
• There is no commitment period and no contractual penalty. The Client may cancel at any time in accordance with section 5. Before the end of the paid period the Service Provider hands over the complete website files free of charge. The own domain stays with the Client; the free address in the miaworkspace.com.pl domain expires when the plan ends.
• The right of withdrawal and a website made to individual order are governed by section 6.

5b. Free 14-day trial

• A new Client may use the 14-day free trial of the Pro plan once: one trial per account and one payment card. The card is entered at the start of the trial.
• Limits apply during the trial: 7 posts, 7 carousels, 7 Google profile posts and 7 edited videos. The AI avatar, building a website and buying a domain are available only after the paid subscription starts.
• When the trial ends the Pro subscription renews automatically and the fee (PLN 199 net per month, plus VAT if applicable) is charged to the card provided. The Client may cancel at any time before the trial ends in the “Payments” tab and then pays nothing. About 2 days before the trial ends the Service Provider sends a reminder by e-mail. Trials started before 12 November 2026 last 7 days.
• Before the trial starts the Client confirms agreement to the automatic charge after it ends. The Service Provider may refuse or end a trial in case of abuse (for example multiple accounts).

6. Sole proprietors with consumer rights. Immediate start of the service

6.1. A natural person running a sole proprietorship (JDG) for whom the contract is not of a professional nature (Art. 38a of the Consumer Rights Act) is, in principle, entitled to withdraw from a distance contract within 14 days without giving a reason.

6.2. Plan features, diagnosis results and reports are digital content made available immediately after payment, and Ordered items (e.g. building the website) are started without delay after payment. Therefore, before each payment the Client makes in the app an express request that performance begin before the withdrawal period expires, and confirms that they acknowledge the loss of the right of withdrawal. Without this consent, payment is not possible.

6.3. Pursuant to Art. 38(1) points 1 and 13 of the Consumer Rights Act, the right of withdrawal does not apply: (a) to digital content – from the moment its delivery begins with the Client’s express and prior consent; (b) to services – after they have been fully performed with the Client’s express and prior consent.

6.4. We send confirmation of the conclusion of the contract, together with the content of the consent given, to the Client’s e-mail address (durable medium). We record the date, time and version of the consent.

6.5. If the right of withdrawal applies (e.g. the service has not yet been fully performed), the Client may submit a statement to info@miaworkspace.com.pl, e.g. using the template below (also available to download as a withdrawal form template (PDF, in Polish)). A Client who requested that the service begin before the end of the period will pay for performance rendered up to the moment of withdrawal (Art. 35 of the Act).

6.6. A website is a service performed once, to order and according to the Client’s individual needs (their data, content, materials and instructions), and not a standard service. If the Client expressly and previously requested that its performance begin and was informed of the loss of the right of withdrawal, then once the website has been fully built the right to withdraw from the contract in respect of that service expires (Art. 38(1) point 1 of the Consumer Rights Act). Until full performance, the Client has the right of withdrawal within 14 days (section 6.5).

Withdrawal form template
To: Roksana Park, ul. Weteranów 5, 62-510 Konin, info@miaworkspace.com.pl
I/We hereby inform you of my/our withdrawal from the contract for the provision of the following service: [●]
Date of conclusion of the contract: [●]
Name / business name, NIP: [●]
Address: [●]
Date: [●]

7. Google reviews

MIA tools (e.g. the QR code for reviews) are used to ask all customers for a review. MIA does not select “satisfied” customers and does not offer benefits in exchange for reviews (in line with Google’s rules).

8. Referral program

• Each Client receives their own referral code and link in the app. A new client is assigned to the referrer if they enter the referrer’s code at registration (the referral link enters the code automatically). The code can also be added in the app within 14 days of registration, before the first payment. The assignment cannot be changed later.
• The referrer is entitled to a commission of 30% of the net amount (excluding VAT) of each paid subscription payment of the referred client (plan and monthly fees) for 12 months from the referred client’s first paid subscription payment. The commission does not cover the Free plan or one-off services. The Service Provider may change the amount or period of the commission for the future by informing about it in the app; the change does not apply to commissions already accrued.
• The commission becomes due 60 days after the referred client’s payment. In the event of a refund (including a partial one) or a disputed payment (chargeback), the commission is reduced proportionally or lapses. If it has already been paid out, we deduct the corresponding amount from subsequent payouts, and where there is nothing to deduct from, the referrer returns it within 14 days of being called upon to do so.
• Payout is made by bank transfer at the referrer’s request submitted in the app, when the amount payable is at least PLN 50, after the payout details have been provided and verified. We make transfers once a month, on the 10th day of the month (or the next business day), for requests submitted before that day. A referrer who is a business gives their name, NIP, address and bank account number (verified in the VAT taxpayers register) and issues an invoice or bill to the Service Provider. A person who does not run a business gives their first name and surname, PESEL, address and bank account number; they receive the full amount, and the Service Provider provides them and the tax office with a PIT-11 statement if required by law. The referrer settles the tax on the commission themselves.
• It is prohibited to refer oneself, one’s own accounts or related businesses (e.g. the same NIP, payment card or business e-mail domain), to send unsolicited commercial information (spam), to engage in misleading advertising, and to impersonate MIA. Commissions from referrals raising such doubts are withheld until clarified. In the event of a breach, the Service Provider may cancel commissions, demand the return of commissions paid in breach of the rules, and exclude the Client from the program.
• The referrer sees in the app the name of the referred business, its plan, and the dates of registration and plan start.

9. Liability

Estimates of revenue growth are indicative only. The Service Provider does not guarantee search engine position, the number of reviews or sales results. The Service Provider’s liability towards a Client who is a business is limited to the amount of fees paid in the last 3 months, except for damage caused intentionally.

10. Complaints

Complaints (reklamacje): info@miaworkspace.com.pl. We respond within 14 days.

11. Final provisions

Matters not regulated here are governed by Polish law. We process personal data in accordance with the Privacy Policy. These Terms are effective from 20 October 2026; changes to sections 4 and 5a are effective from 3 November 2026; changes to sections 2, 4, 5 and 5a (removal of the first-clients offer, the contractual penalty and one-off services) are effective from 10 November 2026; section 8 (Referral program) is effective from 26 October 2026.